Reference

Legal Terms That Govern Your Account

Every account on mpo1221mvp operates under a clear set of legal terms — covering how your data is held, how your wallet transactions are recorded, and what rights you carry as an account holder in eligible Indonesia regions where local law permits.

Jurisdiction-Dependent AccessDANA, OVO, GoPay Transaction RecordsAccount Data RightsUser Conduct RulesPolicy Update Notices
mpo1221mvp Legal Terms That Govern Your Account
DATA AND ACCOUNT CARE

What We Do With Your Account Data

Understanding how your account data is handled is a core part of the legal relationship between you and mpo1221mvp. We hold only the information needed to run your account, process transactions, and keep access secure — nothing beyond that operational scope.

Data Retention Scope

We keep your account records — including wallet transaction logs from DANA, OVO, and GoPay — for the period required to meet our legal obligations. Once that period ends, records are deleted or anonymised.

Cookie Use and Consent

Cookies on this platform track session state and support account login continuity. They are not used to sell your data to third parties. You can adjust cookie preferences through your browser settings at any time.

Account Security Measures

Account access is protected by OTP verification sent to your registered mobile number. Any login from an unrecognised device triggers a re-verification step before the account opens.

Requesting Your Data or Changes

You can request a copy of the data we hold on your account, or ask us to correct inaccurate details, by contacting the policy support email. We confirm and act on valid requests within a reasonable timeframe.

LEGAL CONTACT PATHS

Reach Us About Policy Queries

If you have a question about how a specific legal clause applies to your account — or if you want to request a copy of the data we hold — our account support team handles these requests directly. You do not need to raise a formal complaint to ask a policy question; a message through any of the channels below is enough to get a response.

Live Chat Support Open the live chat widget from your account dashboard to ask about a specific clause or flag a policy concern. Response handling runs during active support hours.
Email Policy Requests Send written requests — including data access, account closure, or clause queries — to our policy email. We acknowledge receipt and respond with a substantive answer.
In-Account Help Centre The Help Centre inside your account dashboard covers common legal questions, account-closure steps, and wallet transaction dispute paths for DANA, OVO, and GoPay.

Common Questions About Your Legal Rights

The questions below cover what real account holders in Indonesia ask about legal terms, data rights, and how policy changes affect their account status. If your question is not here, our support team can respond directly.

Yes. Account access depends on whether local law in your region permits it. Where restrictions apply, they override our platform terms. Check your local regulations before opening or continuing to use an account.

Yes. Send a written request to the policy support email with your account details. We will confirm receipt and provide the data we hold, or explain if a legal exception applies to part of the request.

Every deposit and withdrawal via DANA, OVO, or GoPay is logged against your account with a timestamp and amount. These records support dispute resolution and are retained for the period our legal obligations require.

Closing your account stops active use, but we retain transaction and identity records for the legally required period. After that period, records are deleted or anonymised in line with our data retention policy.

We post a notice inside your account dashboard whenever terms are updated. Continuing to use the account after a notice is published counts as acceptance of the revised terms. You can also contact support to request a summary of what changed.

Raise it through the in-account Help Centre or via the policy support email. We treat these as formal policy queries, review the specific concern, and respond with a factual account of how your data was handled.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.